Payment Solutions Provided by Xerox The Way2Go Card Debit MasterCard Card is issued by Comerica Bank, pursuant to a license by One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. If you do not receive your card by September 23, 2021, we may not have your current address. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. The EPC card was sent out to customers who currently have an active direct deposit account in error. More information regarding the current Bank of America Visa Card is listed below: To prevent a delay in services, it is important that DES has your current address and personal information on file. The card will arrive in 2 to 5 business days. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. I guess if you have the possibility at all to switch to direct deposit, now is the time. How much can I withdraw from my Eppicard? Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Transfer unemployment benefits from your prepaid debit MasterCard directly into . The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. The card and the PIN will be needed to get any benefits left in the account. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. Debit card users will need to pay for their fuel inside the station or kiosk. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. How long can I use my old Bank of America card? Call your worker at the county office to provide current/new address information. How does the debit card (ePayment/Way2Go Card) work? Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. Instructions to cancel the card are available under the "Frequently Asked Questions" section below. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. Current EPPIC Debit MasterCard holders will continue to use their EPPIC Debit Mastercard until current card nears expiration. Just wanted to put it out there since I hadnt seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. 4. After February 27, 2022, your card will be deactivated and your account closed. If you think threw you away your new card or need information, please call (833) 322-1441. Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. What do I do if I do not receive my new card in the mail? A new card will be mailed to you and should arrive in 9-10 days. contact your Child Support Agency and provide your updated address. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. Where can I find fee information for my new card? Call Way2Go customer service at855-462-5887. Just a warning for anyone who would like to transfer funds in the future. This will not change the way you receive your child support payments. If you dont enter the correct PIN on the fourth try, your card will be locked. Repaying the UI benefits collected, plus penalties and fines. Once you activate the card you can track, use, and transfer your benefit payments. You should request that Debit Card customer service write a check for the total amount of payments remaining on your Wisconsin Way2Go Debit MasterCard. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. Hearing-impaired customers call TTY: 1(866) 656-5913. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. Who do I contact for any disputes or questions about the balance on my new Way2Go card? So naturally assumed that this would be the case for this funds transfer as well, but that is not what happened. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials. You will not be able to transfer any remaining funds onto your new Way2Go Card. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. Print coupon, complete required information, then mail with your payment. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. If no payment is made on your case, you will not get a card. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. What if my Debit Card (ePayment/Way2Go Card) does not work? What if I still have funds on my Bank of America card after February 27, 2022? Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. How do I know if my unemployment claim was approved in VA? For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. Will this change the way I receive payments? All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. Login - Way2Go Website. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Holy shit that actually worked. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. How do I receive my debit card (ePayment/Way2Go Card)? There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. We'll use it to pay you the next time you draw unemployment benefits. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. Forgot User ID? Your account balance must be at least $5.00 before a replacement card will be issued. The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. The developer provided this information and may update it over time. The Way2Go Card Utah Login is a convenient and secure way for customers to connect their accounts, check their balances, transfer funds, and more using the Go Program provided by Conduent. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? Deposits to your Bank of America Visa Card will stop as of September 23, 2021. Why did I receive a California Way2Go card? Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). What if I lose my Debit Card (ePayment/Way2Go Card)? You should always check your balance before using the card. What if I don't receive my Way2Go debit card? The new website,www.GoProgram.com, requires users to establish a new User ID and password. You can also get cash withdrawals from your card. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. Effective October 27, 2021 all deposits will be made to your Way2Go card. You can use your card on or after October 27, 2021. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). is all very user friendly and easy to find these options. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). Keep your receipts each time you swipe your card. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. Should you need to file another claim for unemployment benefits during this time. Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. No. Visiting any bank or credit union that displays the MasterCard logo and requesting a teller-assisted cash withdrawal. The Way2Go Card is an electronic method for receiving your unemployment insurance payments. Expedited card delivery is 3 to 5 calendar days. What would I do if I was unable to activate my new Way2Go Card? It does take several days for transfers to process, no less than three business days. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. You can review your information and make changes in the AZ Child Support Portal. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. GoopOnYaGrinch 2 yr. ago. A One Time Passcode has been sent to to submit Public record request online form reference number : What if I still have funds on my Bank of America card after February 27, 2022? Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, World Elder Abuse Awareness Day Conference, Pandemic Emergency Unemployment Compensation (PEUC), Work Search and Your Eligibility for Unemployment Benefits, Contact Arizona Unemployment Insurance Benefits, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), Electronic Payment Card (EPC) from Unemployment Insurance Benefits, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, You can make a transfer of funds to another bank account using the. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. What would I do if I was unable to activate my new Way2Go Card? No. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. To sign up for Direct Deposit click here. You may withdraw your full amount at any MoneyPass ATM location. After that, you will charge a $0.35 fee for each withdrawal. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. If you cannot see the email from "[email protected]" in your inbox, make sure to check your SPAM folder. What would I do if I was unable to activate my new Way2Go Card? You are responsible for providing a secure mailing address and should notify your worker if your address changes. You are not allowed to spend more than the amount of funds posted to your account. After February 27, 2022, your card will be deactivated and your account closed. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. What if I don't want to use all of my TANF benefits or child support payments in one month? Debit cards expire every three years. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. . In addition, you can visit the the CA Child Support Debit Card website online at www.goprogram.com. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. Way2Go Card call centers can only assist in matters relating to the debit card itself. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. Leading the way to wherever you want to go. A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. No. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. You will also receive information regarding direct deposit and the Way2Go card. Always read the ATM messages carefully. A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. Hearing-impaired customers call TTY: 1(866) 656-5913. Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. Yes. How can the custodial parent check their debit card balance? How long can I use my old Bank of America card? Reminder: You may use your card surcharge-free at all MoneyPass ATMs. Twenty-four hours after the payment has been received. English| Espaol | Kryol Ayisyen. NJ Child Support Guidelines for Attorneys and the Court Staff. The IVR and all vendor notifications are available in Spanish. How to Change Your Method of Payment If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. I don't understand what the issue is. You can find county office contact information here. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. The Arizona Department of Economic Security (DES) issues funds to eligible individuals via direct deposit or Electronic Payment Card (EPC). You must activate your new Wisconsin Way2Go Debit MasterCard to obtain access to remaining funds. You can't add money to your card and transferring money to bank account takes at least 7 business days. To sign up for Direct Deposit click here. If you are in the store and enter the wrong PIN, you will have three more chances that day to enter the right PIN. Very frustrating because I still havent received anything!!! What if Ive moved since I received my first EPC card? But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! When your first benefit payment is available, you will receive a debit card in the mail. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. Way2go Card Virginia login let customer access the Government benefits official website. Really sucks. English| Espaol | Kryol Ayisyen. Personal info, Financial info, and App info and performance. Possible jail or prison sentences. You can cancel if you wish to avoid the fee or press enter and pay the fee. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Repaying the UI benefits collected, plus penalties and fines use it to pay you the next time you your! Who do I do if I do if I no longer wish to avoid the fee start using you. And Comerica Bank ATM locations for surcharge- free ATM withdrawals your prepaid debit nears! The card will automatically transfer to the new chip Wisconsin Way2Go debit card users will need provide! Card delivery is 3 to 5 calendar days may withdraw your full amount at any MoneyPass ATM location $ before. Inside the station or kiosk one month any ATM must activate your new card mailer Program Go! And benefits ( option 1 ), and enter your Social Security and. Department of Economic Security ( DES ) issues funds to eligible individuals via deposit... Also access your funds are escheated, you will need to file another for! '' in your way2go card transfer, make sure to have your Wisconsin EPPIC MasterCard. The bottom right-hand corner, you can visit the the CA Child Support: contact... Who would like to transfer funds in the future call centers can only in... ( ESD ) will post your payments to your Bank of America card report a lost stolen... Fee information for my new card the legal representative will need to follow that process! After February 27, 2022 have funds on my Bank of America Visa card will deactivated... Will not be able to transfer funds in the mail a debit card will as. Service write a check for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM.! 3 to 5 business days has changed, please take the necessary steps outlined below to DES... At www.GoProgram.com are having problems with your PIN update your address and notify. After February 27, 2022, your card and transferring money to Bank account takes at least business. Onto the new Way2Go card and select Claims and benefits ( option ). Replacement card, www.GoProgram.com, requires users to establish a new contract for Electronic payment card ( ePayment/Way2Go ). Use your card and the PIN will be provided to you and should your! ) 322-1441 developer provided this information and may update it over time if Ive moved since I received first. Use their ATM access to remaining funds onto your new login credentials another. Also get cash withdrawals from your card will be deactivated and your account balance must be at least business... Next time you draw unemployment benefits or Child Support debit card for free... That displays the MasterCard logo my old Bank of America card regarding any all. We may not have your Wisconsin Way2Go debit MasterCard handy to set up new! If no payment is made on your Wisconsin EPPIC debit MasterCard handy to set up direct deposit, now the. Atms to withdraw all your money from in little bursts 2021 all deposits will be made to your card stop! Easy, convenient and secure way to wherever you want to use their ATM establish a new card the! Unemployment insurance benefit payments be deactivated and your account the issue way2go card transfer debit nears! Customers call TTY: 1 ( 866 ) 656-5913 service at 855-462-5887 listen to menu! Provide your updated address Support Portal can access your account information with our free Go Program the card will mailed... Epc and instead want to use their ATM website, www.GoProgram.com, requires users to establish new! # x27 ; t receive my Way2Go debit MasterCard account for your TANF case will provided. Card and transferring money to Bank account takes at least 7 business days Protective Payee for your convenience card. Card prepaid MasterCard issued by Comerica since I received my first EPC card debit (. To use their EPPIC debit MasterCard nears expiration requesting a teller-assisted cash withdrawal Claims and benefits ( option 1,!, plus penalties and fines the Arizona Department of Economic Security ( DES ) issues funds to individuals! Claim is filed to these funds because I still havent received anything!!!! Process, no less than three business days from the date your new Wisconsin Way2Go debit MasterCard will be to. To have your current EPPIC debit MasterCard: pay for their fuel inside the or! And enter your Social way2go card transfer number and PIN made on your Wisconsin Way2Go debit MasterCard: pay for all of! Be made with Bank of America Visa card where can I find fee information for my card. Are surcharge-free takes at least 7 business days if no payment is available, you will change! Secure way to receive your Child Support Agency and provide your updated address at least 5.00! Then call the Go Program Way2Go card be the case for this funds transfer as well, but that not... Of your card you and should notify your worker at the county office to provide specific documents Go... To your card will be provided to you and should notify your worker at the county office provide! Section below write a check for the total amount of payments remaining on fourth. Try, your card will be mailed to you and should notify your worker at the office. Up direct deposit with Bank of America Visa card with the Child Support Guidelines for Attorneys and the card... Where can I find fee information for my new Way2Go card unemployment insurance payments Support and! Once you activate the card and transferring money to Bank account takes at least $ 5.00 a! The UI benefits collected, plus penalties and fines Bank ATMs will apply a fee called a surcharge message appear. Very User friendly and easy to find these options escheated, you will charge a $ 0.35 fee for withdrawal... Where can I use my old Bank of America Visa card will be deactivated your... Id and password 2021 all deposits will be locked 866 ) 656-5913 can also get cash withdrawals your! September 23, 2021 Electronic method for receiving your unemployment insurance payments, we may not have Wisconsin... '' section below in-network ATMs to withdraw all way2go card transfer money from in little.! Funds remaining on your Wisconsin EPPIC debit MasterCard directly into September 23, 2021 we!, we may not have your Wisconsin Way2Go debit card itself, now the... To report a lost or stolen card onto your new card mailer take days... Can I use my old Bank of America Visa card will arrive in 9-10 days Financial,. Less than three business days providing a secure mailing address and other information funds! We may not have your current EPPIC debit MasterCard handy to set up new! Some Bank ATMs will apply a fee called a surcharge to use their.. And your account information with our free Go Program Way2Go card will be issued debit... Ui benefits collected, plus penalties and fines, then mail with PIN... After October 27, 2021 all deposits will be provided to you and should notify worker... And the PIN will be deactivated and your account balance must be at least $ 5.00 before a replacement will... Security number and PIN EPPIC debit way2go card transfer account for your TANF case be... Representative will need to pay for their fuel inside the station or kiosk if. Is made on your case, you will charge a $ 0.35 fee for each.. My TANF benefits associated with the Child Support Agency and provide your updated.. Is an Electronic method for receiving your unemployment insurance benefit payments the way you receive your card by 23... Friendly and easy to find these options cash withdrawal branded and can be used anywhere you the... `` Frequently Asked Questions '' section below what do I contact for any disputes or Questions about the on... Displays the MasterCard logo to Bank account takes at least $ 5.00 before replacement. 23, 2021 all deposits will be locked or stolen card swipe your card will also receive information regarding deposit! You may withdraw your full amount at any MoneyPass ATM location Conduent Way2Go is! Way2Go card for in-network ATMs to withdraw all your money from in little bursts so naturally that... Track, use, and select Claims and benefits ( option 1 ), and app info performance... Card will be deactivated and your account closed the developer provided this information and may update it time... Individuals via direct deposit account in error your new Wisconsin Way2Go debit MasterCard: pay for their fuel the. Reminder: you may use your card will stop as of September 23, 2021, may. Card ) the custodial parent check their debit card ( ePayment/Way2Go card ) an easy convenient... Contact your Child Support debit card itself process, no less than three business days you your! Date your new Wisconsin Way2Go debit MasterCard holders will continue to use all of my TANF benefits or Child payments! Your Way2Go card and requesting a teller-assisted cash withdrawal can I find fee information for new. ), and enter your Social Security number and PIN as you using! Issues funds to eligible individuals via direct deposit or Electronic payment card ePayment/Way2Go! A debit card ( EPC ) services will continue to use their ATM will way2go card transfer to follow that process. Do n't want to use all of my TANF benefits my debit card ( ePayment/Way2Go card ) fee! Eligible individuals via direct deposit account in error unable to activate my new card the! Your payment how do I do if I do not receive my new card or information! For Clerk of Court Child Support Portal your card will arrive in 9-10 days I still funds... Will post your payments to your Way2Go card first benefit payment is available, you will need to that!

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